Complete IT Systems is fully aware that risk in today’s business environment needs to be managed carefully.
To that end our Professional Services team are accredited to the highest levels this allied to their realworld experience provides an unbeatable combination.
Often, it makes sense to bring in a team of experts or a single specialist to handle your technology challenges so you are free to focus on core business initiatives. Complete IT Systems has the expertise and the staff you need in key technology areas to help you save time, increase productivity, maximize profitability and streamline processes.
Every business is different and operates in a different way. We at Complete IT Systems simply adapt to your environment and then discuss, schedule and carry out all works to ensure minimal disruption.
If your organisation has a vision but needs help to turn it into reality then we can provide professional services staff to meet your needs. We provide IT professionals with the knowledge, tools and methods to achieve more.
We at Complete IT Systems offer a range of consultancy & support options from the reactive to the proactive, issue driven to preventive and most relevant, your time to our time.
As specialists in this area, Complete IT Systems will deliver the most suited support net to your needs.
Virtualisation Capacity Planner Service
The purpose of this service is to understand virtualisation potential by physical server performance specifically utilisation rates of processor, disk, memory and network bandwidth.The reporting phase statistics are provided with recommendations and options.
Standard Incident Support Contract
The Standard Incident Support Contract is an incident based, flexible, helpdesk support, offering telephone, remote and onsite support in the traditional sense. Log a call and use an incident. With instant contact, swift response times and straightforward escalation we will work alongside you whilst you fix the problem.
Virtualisation Monitoring with alerts
Remote monitoring with alerts helps IT ensure more uptime for the business. A frequency based package, we will perform the checklist at specific intervals and alert you of bug fixes and patches you need to install for each vendor within the environment. More importantly, we will alert you to the things that may turn into an issue further down the line. Specifying your to do list will cut down on the amount of time spent figuring out the right set of updates to install.
Virtualisation Assist with patching
Remote Assist takes remote monitoring with alerts to the next logical level. This is a vendor based package that will identify by vendor, the critical and non critical updates, log them and install them. We will quarantine or release as appropriate and will report each set of updates to give you a continuous picture. Syncing with each vendors update issue cycle, our update service means you rely on specialist knowledge of what is best updated and when and, most importantly, provides the safety net and the promise of uptime.
Out of hours & HAS cover
We realise the impact update management can have on time, systems and bandwidth. We also offer an out of hours service for Remote Assist that minimises disruption and business hours operations. For holiday, absence and sickness we offer cover with the whole support portfolio.
We at Complete IT Systems offer a range of professional services options.
You already know the foundation for this is an environment that is robust, secure, accessible and scalable. To move towards this you need to know your investment continues to deliver the return you expect and this needs proactive intervention.
Our Health check consists of a full survey and analysis per site followed by a comprehensive follow up document highlighting overall systems setup, areas of weakness or vulnerability and recommendations for moving to a supported environment. This will be a valuable exercise in any event as we pinpoint areas that may need attention.
As with all complex technology it may become necessary to review your current systems and establish performance and limitations.
Your business needs to know your investment continues to deliver the return you expect and this needs proactive intervention.
Complete IT Systems provides a full Health Check for existing systems.
Our Visualization Health Check comes with a comprehensive documented review which details the key elements and recommendations.
Complete IT Systems does not believe in “black box” solutions where your business is in receipt of a piece of software or technology that you do not fully understand.
Complete IT Systems can provide your organisation with differing levels of training.
This technical training can cover User through to Manager.
Technical Mentoring of your senior support staff will allow your business to maximise your investment.