Connecting Your Business
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB’s or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.
Unified communications is usually provided through multiple software and hardware layers but more recently this software layer has become an integration of products into a single entity, this refers to Microsoft Lync Server an amalgamation of technologies linking Microsoft Exchange, Instant Messaging, Video conferencing and collaboration tools.
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Complete IT Systems has the experience, accreditation and the skills to provide your business with the UC solutions you need. For more information on how Complete IT Systems can help your business, call us on 01274 396 213 or contact us and we can call you back.