Skip to content

Professional Services

Professional Services

Your IT in good hands.

Here's how our team of experts can add value to your business

Often, it makes sense to bring in a team of experts or a single specialist to handle your technology challenges so you are free to focus on core business initiatives.

To that end, Complete IT Systems’ highly experienced Professional Services team are accredited to the highest levels in order to provide the expertise and resources you need – when you need them.

Whether you need help with strategic initiatives or just an extra pair of hands to handle backups and other administrative tasks, we know that every business is different and operates in a different way. We at Complete IT Systems simply adapt to your environment and then discuss, schedule and carry out all works to ensure minimal disruption.

If your organisation has a vision but needs help to turn it into reality then we can provide professional services staff to meet your needs. We provide IT professionals with the knowledge, tools and methods to achieve more.

Consultancy & Support

We offer a range of consultancy and support options from reactive to the proactive, issue-driven to preventive. It’s about our customers and their needs

With our range of partner specialisations and professional skills, Complete IT Systems will deliver the most suited support net to your needs.

Virtualisation Capacity Planner Service

The purpose of this service is to understand virtualisation potential by physical server performance specifically utilisation rates of processor, disk, memory and network bandwidth.

The reporting phase statistics are provided with recommendations and options.

Standard Incident Support Contract

The Standard Incident Support Contract is an incident-based, flexible, helpdesk support, offering telephone, remote and onsite support in the traditional sense.

Log a call and use an incident. With instant contact, swift response times and straightforward escalation we will work alongside you whilst you fix the problem.

Virtualisation Monitoring with alerts

Remote monitoring with alerts helps IT departments ensure more uptime for the business. A frequency based package, we will perform the checklist at specific intervals and alert you of bug fixes and patches you need to install for each vendor within the environment.

More importantly, we will alert you to the things that may turn into an issue further down the line. Specifying your to do list will cut down on the amount of time spent figuring out the right set of updates to install.

Virtualisation Assist with patching

Remote Assist takes remote monitoring with alerts to the next logical level. This is a vendor based package that will identify by vendor, the critical and non critical updates, log them and install them. We will quarantine or release as appropriate and will report each set of updates to give  you a continuous picture.

Syncing with each vendors’ update issue cycle, our update service means you rely on specialist knowledge of what is best updated and when and, most importantly, provides the safety net and the promise of uptime.

Out of hours & holiday, absence and sickness (HAS) cover

We realise the impact update management can have on time, systems and bandwidth. We also offer an out of hours service for Remote Assist that minimises disruption and business hours operations. For holiday, absence and sickness we offer cover with the whole support portfolio.

Services

A range of professional services options

Turning an IT environment into a strategic asset to the business means ensuring it delivers in terms of user experience, business partner confidence and most importantly, increased revenue.

You already know the foundation for this is an environment that is robust, secure, accessible and scalable. To move towards this you need to know your investment continues to deliver the return you expect and this needs proactive intervention.

Health Check

Our Health check consists of a full survey and analysis per site followed by a comprehensive follow up document highlighting overall systems setup, areas of weakness or vulnerability and recommendations for moving to a supported environment. This will be a valuable exercise in any event as we pinpoint areas that may need attention.

Technical Review

As with all complex technology it may become necessary to review your current systems and establish performance and limitations.

Your business needs to know your investment continues to deliver the return you expect and this needs proactive intervention.

Systems Review

Complete IT Systems provides a full Health Check for existing systems.

Our Visualisation Health Check comes with a comprehensive documented review which details the key elements and recommendations.

Training & Mentoring

Our team does not believe in “black box” solutions where your business is in receipt of a piece of software or technology that you do not fully understand

To this end, we provide your organisation with differing levels of training as required. This technical training can cover various roles from User through to Manager.

Technical mentoring of your senior support staff will allow your business to maximise its investments.