1. Definitions: “the Company” means Complete IT Systems Ltd. “the Buyer” means the person, firm or company ordering or buying the goods from the company. “The goods” means the products or subject matter of the relevant order of sale.
2. The company reserves the right to reject any order received for goods. Any order that amends these terms is subject to written acceptance by the company.

Order of Acceptance

3. All orders placed by the buyer whether written or oral shall constitute an offer to the company. Under these conditions, subject to availability of goods and to the acceptance of the order by the company authorised representative. Any quotation given by the company does not constitute an offer capable of acceptance. All quotations are subject to E&OE.

Price

4. Prices quoted by the company exclude VAT. VAT will be applied to the invoice at the current VAT rate where applicable.
5. Delivery charges are charged at courier rates. Expedited deliveries may incur additional charges, which will be agreed in advanced between the company and the buyer.

Payment & Title

6. The goods remain the property of the company until all due funds relating to the goods have cleared. Payments may be made by the following methods: – cash, cheque, banker’s draft, BACs and Chaps transfers or cashier’s cheque of funds into an account nominated by the company.
7. Where the company has agreed to supply the goods on credit the company shall be entitled to invoice the buyer for the price of the goods on or at any time after delivery of the goods and the buyer shall pay the price of the goods within the payment due date as shown on the invoice (default 30 days) or other agreed time period from the date of the company’s invoice (such other time period being agreed and notified to the buyer by the company in writing) notwithstanding that the property in the goods has not passed to the buyer.
8. The buyer agrees that the company or its representatives may enter the buyer’s premises within normal working hours to recover goods for which payment is outstanding beyond any previously written, agreed credit term.

Product Returns

9. Goods ordered in error by the customer may be returned to the supplier at the buyer’s expense and at the company’s discretion. The company may replace or issue a credit note at the company’s discretion within a specified time period. The company is not responsible for goods returned to us that are lost or damaged in transit. Restocking fees may apply if incurred by the company.
10. Goods returned under clause 9 must be returned in unopened original packaging, a copy of the original invoice and in a clean, resalable condition. Goods returned otherwise will, at our discretion, either be refused or subject to restocking fee to cover our expense.

Defective Goods

11. Defective goods will be returned or repaired under manufacturer warranty terms. Credit, replacement or repair is undertaken based on the manufacturer’s warranty conditions.
12. The company accepts no responsibility for goods further damaged or lost in transit.

Delivery

13. The company will make its best endeavours to deliver all goods as instructed by the buyer. The company will not be responsible for late deliveries outside of its control, howsoever caused.
14. The buyer shall inspect all goods immediately they are delivered to them. The company reserves the right to reject claims for incorrect delivery if not reported within 24 hours of the delivery.

Force Majeure

15. The company reserves the right to cancel, suspend or vary the operation of contract of sale if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdown, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any other event outside the control of the company; and the company shall not be held liable for any breach of contract resulting from such an event.

Law

16. This Agreement shall be governed and interpreted in accordance with the laws of England and Wales, and the Parties submit to the exclusive jurisdiction of the English courts.

Version 6.00 20/09/2019