Building business resilience is front-of-mind for management teams as they step down from crisis stations and find the headspace to plan for the future.

It’s a focus that’s already seeping into IT procurement decisions. Firms want to harness solutions that can offset the impact of future disruption following a year of overcoming challenges.

We spoke to Sara Diggle, Head of SMB print business unit at Brother UK, to see what decision makers need on their checklists when searching for new print systems with the end-goal of building resilience.


Cloud and the internet of things enabled print technology is allowing systems to be more decentralised, with maintenance and support available wherever a device may be.

Managed print services (MPS) can easily be rolled out across a businesses’ network of offices, or even among home workers, while still allowing full oversight by IT managers. Meanwhile, solutions like Brother’s  remote panel, gives service providers the means of quickly diagnosing and solving printer problems without the need to send out an engineer.


Modern print devices offer end-to-end encryption, with manufacturers like Brother  providing regular firmware updates that help end-users to stay one step ahead of hackers.

But sensitive information printed by devices can also fall into the wrong hands. Brother’s Secure Print+ solution offers easy-to-manage card-based user authentication that ensures documents are only printed when they’re ready to collect from the printer.


Remote diagnostics available through MPS can spot issues for end-users before problems arise – keeping device uptime high. Meanwhile, Brother’s  Request Help solution, where users can contact an engineer via a printer’s interface, helps to ensure any problems are resolved quickly.


Predicting costs is central to building resilience. Set monthly fees for MPS programmes help businesses to forecast costs, compared to managing in-house with potential repair and breakdown costs to factor in. Supplies replenishment also ensures that end-users don’t have to order in inks and toners and wait for them to arrive if they run out, causing downtime.


While the vaccine rollout picks up pace, we’re likely to be living with COVID-19 for some time, and IT decision makers need to ensure that shared devices can be used safely. A decentralised approach to print, where tailored devices are located across an office, can be a safer choice for businesses rather than having a central multifunction device where users have to queue for use.


While additional devices can easily be added to an MPS programme, devices themselves can factor in scalability. Brother’s flagship devices can be equipped with additional print trays, mailbox trays and automatic stapling to boost capacity when needed for fast-growing offices.

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Get in touch to find out how Brother solutions can help you improve your business’s resilience.

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