Software as a service (SaaS) brings a range of benefits over installed applications, including flexibility and scalability. And the service provider can update their software centrally without any downtime for users, so the latest updates and security patches are in place, bringing peace of mind that systems are as secure as possible.
Research from IDC found that, by 2021, over half of software revenue will come from software sold as subscription and software as a service.
Adrian Bradley, of KPMG, said: “With COVID-19, firms that were already using cloud-based solutions at a sufficient scale experienced no great problems as they were able to easily scale up their operations online.
“But organisations that didn’t have the basic infrastructure in place and were heavily dependent on their premises found they had more bottlenecks to resolve.
Using the cloud also narrows the sphere of responsibility. It plays into reliability, compliance, safety and business continuity so leaders can devote their energy to other issues.
“But, understandably, many firms have focused on continuity, not resilience, so they will need to transform further.”
Automated technologies can also help to build in flexibility and business resilience. Joanna Swash of Moneypenny said: “Our clients faced an unprecedented volume of calls at the onset of lockdown, as people wanted to know about refunds, bookings and orders amid the chaos.
Our digital products including live chat and switchboard technologies helped them to effectively keep on top of enquiries where there wasn’t the physical manpower, preventing customer relationships from being damaged.”
To understand its importance, Brother UK recruited an expert panel of IT decision-makers, academics, and advisors to look at how firms are introducing new technology to build business resilience. Those businesses with robustness and agility will be best placed to survive both short-term shocks and longer periods of uncertainty.
The report helps in highlighting the role technology must play and help IT decision-makers with the choices they make in enabling their organisations to become more resilient.
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