Our support packages are tailored to meet the exact needs of each individual customer and include software and technical support, remote network support and a dedicated telephone helpdesk service.
Complete IT Systems have skilled technicians available to help business of all sizes and types remotely at the end of the phone.
We can provide support with VPN, connectivity, remote working as well as server configuration issues (virtual or physical).
Complete IT Systems Ltd carry accreditations from all major vendors including VMware, Microsoft, HPE, Dell EMC, Datto, Barracuda, Sophos and Kaspersky – among others.
We can support systems running all Windows variants and software versions – we have specialists covering Office 365/Teams/Exchange.
IT technical support
Ongoing technical support and preventative systems maintenance should be just part of the solution. Remote management and trouble shooting is a convenient way to ensure your systems are cared for without the need for remedial attention and gives you an instant response.
In addition, we can tailor our support packages to provide full time on site holiday cover, second line support for companies with an existing I.T. department, or you may need a regular scheduled weekly, bi-weekly or monthly consultancy on site.
Complete IT offer tailor made incident based contracts so you have the flexibility to select the options you want for technical support so you only pay for what you need and more importantly actually use.
Benefits of outsourcing IT Technical Support
Potential IT outsourcing offers several exceptional benefits that make it the preferred choice. As a Complete IT Systems client you’ll benefit from a number of experts in the area of IT consulting and technical support to help oversee your crucial business systems.
In addition, IT outsourcing also offers the following benefits:
- Reduce fixed costs of salaried employees & associated benefits
- Increased performance to KPIs and SLAs
- Identify potential cost savings on redundant applications
- Free up IT’s resource to focus on driving business value rather than the day-to-day
- Expert advice on cloud adoption and best in class technologies